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Warranty Auditor job in Banbury

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Job Ref:  68584102
Employer:  My Job Matcher
Country:  United Kingdom
City:  Banbury
Post Code:  OX16
11/10/2016 16:38
Dematic is a global leader providing a comprehensive range of intelligent intralogistics and materials handling solutions. With a global knowledge network of more than 4300 highly skilled logistics professionals, Dematic is able to provide its customers a unique perspective in world class materials handling solution design. Our commitment to product and solution R&D combined with manufacturing plants in the US, Europe, China and Australia ensures Dematic has the range and capability to provide reliable, flexible, cost effective solutions globally. Our tremendous track record of success has led to the development and implementation of more than 5000 world class integrated systems for a customer base including some of the world's biggest NA Our business is based on the design, delivery and then maintenance of small and large scale engineering projects for our customers. Reporting to the Purchasing Manager the Warranty Auditor will play a key role in delivery of the on-going support we provide. Purpose of Role:To provide a dedicated and complete service to Dematic in relation tointernal Dematic and 3rd party supply by: Management of post-handover warranty related issues with the customer whilst minimising the warranty spend; Maintaining positive customer and supplier relationship; The identification of wider warranty issues and escalation to the correct parties to ensure the effective close-out of open issues; Provision of warranty spend data. Principal Responsibilities: Management of the warranty budget to minimize costs for the company whilst maintaining positive relationships with customer and supplier Produce data for performance KPIs for the warranty budget Develop good working relationships with manufacturing partners, suppliers and product specialist to reduce costs and risks by feeding back technical issues To develop and maintain working procedures and methods as necessary. To resolve warranty issues utilising product specialist within Dematic and 3rd party supply chain. To carry out all responsibilities in the most efficient way possible and in such a manner as to represent the best interests of the company at all times. To deliver continuous process improvements in efficiency of the department. To keep the Dematic management regularly informed of the status of the NA and Experience Required Degree / HND, or equivalent qualification. Proven experience within the automated materials handling industry or within warranty for engineering projects
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