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Technical Assistant job in Mansfield

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Job Ref:  68586340
Employer:  My Job Matcher
Country:  United Kingdom
City:  Mansfield
Post Code:  NG18
11/10/2016 16:39
Nice UK Limited are a subsidiary of the Nice Group who are an international player leading the field in home automation with the Headquarters based in Italy. Nice are looking for a suitably qualified and/or experienced person to join their busy Technical Support Department on a full time, permanent contract. Reporting directly to the Technical Manager, the successful; applicant will be responsible for providing technical support on a wide range of Nice products to installers and end users. They must be able to work unsupervised, have a patient and caring approach when dealing with customers and have a flexible attitude to problem solving and when giving advice. MAIN DUTIES Answering telephone enquiries regarding Nice productDealing with customers face to face on fault issues or spare part requirements Able to fault find and test equipment in a workshop environmentIssue a written report to a customer regarding a product issue/faulty itemKeep a working log of all repairs, replacements and faultsProvide technical support to the companys SalesTeamAble to produce a specification of items required for a particular project to help the customer establish his requirements for the job they are working NA site work/visit may be necessary from time to time EXPERIENCE/SKILLS REQUIRED Computer literacy in Windows Operating Systems: Microsoft Word, Excel and Power Point is desirableExperience working with gate, screen and/or industrial doors whilst it would be helpful, full product training will be given to the successful applicantStrong organizational and communication skillsCustomer Service/Technical Support background would be desirableTeamwork skills BENEFITS Full time, permanent postion, 40 hours per week25 days paid holiday & 8 statutory days holiday per annumCompany pension scheme with employer conbtributing 3% of gross annualk salary to nominated schemeStaff bonus scheme (after qualification period)
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