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Service/Schedule Planner job in Sunbury

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Job Ref:  69055364
Employer:  My Job Matcher
Country:  United Kingdom
City:  Sunbury
11/10/2016 16:41
Service Schedule Planner (Temp) - Sunbury-upon-Thames - 11.00 I am currently recruiting for a large engineering organisation based in Sunbury-upon-Thames for a Service Planning Co-ordinator on a temp basis for approximately 6 months. Purpose: To successfully manage service workload and drive planning efficiencies in the field. Ensuring customer SLA and PPM commitment are met; achieving results through the field to meet service targets. Working Hours: 40 Hour/Week (08:30 - 17:30 including 1 hour lunch to be taken between 12:00 - 14:00) Key Responsibility / Accountabilities: Working with FOM's and FOP's to ensure engineers planning is at optimum level; assisting in driving engineer/ field performanceAchieving customer SLA'sForming and maintaining relationships with field, helpdesk, key accounts, logistics, and NA call management - Baan/NA monthly planning commitment. Core Workload: Planning service calls to engineers: breakdowns, quoted works, NA with Key Account SLA's, escalations, daily NA communication with engineers on workload/ bookings - email/ NA escalations bar: Raising follow ups in Baan for engineer to return with partsAsset updateSending calls to quotation teamEscalating/ updating Key Account Incomplete report - dailyConflict report - dailyHours accounting for engineers - dailyPlanning and booking in quoted works with NA planning/ booking in servicesChasing parts for incomplete NA FV error managementOther service ad-hoc duties that may arise. Knowledge/ Skills/ Experience / Competencies: Ability/Experience of planning/ scheduling to meet customer/ business NA dealing with Engineers and Field NA to work to tight timescales and under pressureAbility to prioritise workload, applying flexibility where needed to planningStrong communication skillsPractical problem solver and desire to overcome daily challengesAble to take initiative and be self-drivenCustomer focusedA team player that can work well with othersIT literate with a good knowledge of MS Office suite of packages (Excel, Word, Outlook) Parkside Recruitment Ltd is acting as an Employment Business in relation to this NA Recruitment is an Equal Opportunities Employer.
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