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Technology Support Analyst job in Bristol

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Job Ref:  69107806
Employer:  My Job Matcher
Country:  United Kingdom
City:  Bristol
Post Code:  BS5
11/10/2016 16:42
Global engineering firm seeks Technology Support Analyst to join their team in Bristol. 22500 - 26500. Your new companyHugely successful multinational engineering group is steadily growing and preparing for many exciting new projects. As a result, the business is seeking a Technology Support Analyst for their Bristol site to be responsible for the resolution of all 2nd line incident and service requests in the European region. Your new roleYou will be responsible for general troubleshooting of the desktop computing environment based on incident service requests logged via the Global Service Desk. You will manage all 2nd line incidents assigned to your queue in Service Now and you will deploy desktop computers and peripherals, record and track assets during deployment according to workflow procedures. You will support the set-up of new offices, sites or projects across the Europe region and you will deliver training to audiences across the local regions. What you'll need to succeedYou will have previous 2nd line support experience as well as proven experience of IT service management principles and processes. You will have a broad technical understanding of IT services, working knowledge of database/excel structures/tables/configurations and proven experience of data analysis and good numeracy, analytical and reporting skills. You will have a strong business focus and customer service skills as well as the ability to learn, understand and apply new technologies. Finally, you will have a full, clean driving licence. What you'll get in returnYou will receive a salary between 22500 and 26500 depending on experience + great benefits including pension, healthcare and 25 days' holiday. You will also have the opportunity to work for a global company which will offer many opportunities for career progression and professional development. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us NA this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at
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