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Service Coordinator, Commercial job in Chantilly

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Job Ref:  1619081
Employer:  Tyco
Country:  United States
County/State:  Virginia
City:  Chantilly
11/10/2016 22:09

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit NA or follow us @johnsoncontrols on Twitter.

Position Summary:

Handle a variety of duties and responsibilities for coordination of service appointments.

Duties and Responsibilities:
  • Coordinate schedules for installers and service technicians
  • Confirm appointments by calling the customers
  • Order equipment to ensure availability for installations
  • Process job closeouts
  • Run reports to review service technician activity
  • Make sure that emergency issues are prioritized and handled on a timely manner
  • Return customer’s calls
  • Other duties as assigned, which may include but are not limited to:
    • Act as payroll liaison, disseminate paychecks, handle payroll/commission issues, prepare one time payments.
    • Administer fleet and cellular phone programs.
    • Assist Sales Manager and Reps in preparing proposals, contracts, letters and reports.
    • Assist with clerical and administrative duties including but not limited to ordering supplies, filing, faxing.
    • Communicate new policy or policy changes via memo or newsletter.
    • Handle incoming customer/associate relations calls.
    • Process accounts payable invoices.
    • Process contracts – create file, assign customer numbers, distribution of paperwork.
    • Process receivables (installation checks).
    • Other duties as assigned.

  • High School Degree or equivalent
  • Minimum 2 years related experience
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