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Bilingual Customer Service Representative (French/English) job in Vancouver

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Job Ref:  eb183d90
Employer:  Direct Solutions - Canada
Country:  Canada
County/State:  British Columbia
City:  Vancouver
11/10/2016 23:14
Job Description:

We are seeking a Bilingual Customer Service Representative (French/English) to fulfill a one year contract for our global client. You will be responsible for helping customers with their on-line banking needs by providing product and service information and resolving or escalating NA customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and services ​Qualifications:1 year previous experience in a call centre/support environmentBanking experience preferredAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skills

Company Description:

TEEMA Solutions Group Inc. (TEEMA) has become one of the fastest growing Staffing Solutions companies in North America.

Our focus is delivering full-cycle staffing solutions, whether that is payroll, contract or permanent searches. We love our clients and we support them by placing quality people in the right position at the right time.
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