|Job Ref:||STW02426||Employer:||Randstad||Industry:||Civil and Structural||Job Type:||Permanent||Country:||United Kingdom||City:||Coventry||Address:||Post Code:||CV1||Salary:||£ 30,000 per year, £0 - 30k per year + Benefits||Post Date:||12/10/2016 00:27|
Reactive Communications and Compliance Coordinator|
About the Role:
As a Reactive Communications and Compliance Coordinator you will sit within the Network Contingency Team here at STW. As a coordinator you will be responsible for ensuring that the non-household customer data that is shared between STW and the market retailers is maintained, updated and compliant with the new market codes, and ensure that the data in both systems is synchronised. Furthermore, you will ensure that incident communications are carried out with retailers according to our incident management standards. Since the role is part of a wider team, there will be a need for the coordinators to be upskilled on continuous and alternative supplies, as well as non-household contingency plans. Also required as part of this role is liaison with the wider business to ensure that any retailer escalation is fed back to the retailer's Account Manager in the Wholesale Market Unit.
The successful candidate will have good communication skills, with both internal and external stakeholders as well as good team skills and a track record of delivering a great service. Experience of working to targets is essential, as is experience in organising and prioritising your own workload, and strong IT skills. As well as excellent verbal and written communication skills, it is expected that you will have a positive and empathetic attitude, alongside problem solving skills and keen attention to detail in order to be able to spot inaccuracies. With the ability to work well under pressure, and good decision making skills, you will also have the ability to build rapport and establish good relationships with both internal and external stakeholders.
Severn Trent's 8 million customers know that whatever the weather, whenever they turn on their taps, we'll deliver high quality drinking water. Behind this 24-7 achievement is our strong Water team. They manage hundreds of river and reservoir systems, and 16 surface water treatment works to treat 1900 million litres of water every day, delivered through our 46,000 km network of water mains.
Be part of the future of our company. In return, we offer some excellent rewards including 25 days holiday, Life Assurance, Pension with a company contribution of twice your personal contribution rate up to a maximum of 15%, Sharesave Scheme as well as Flexible benefits such as buying/selling holiday and discounted retail vouchers at competitive rates.