|Job Ref:||204774568||Employer:||cv-library.co.uk||Job Type:||Contract||Country:||United Kingdom||City:||Watford||Address:||Post Code:||NN6||Salary:||£13.00 - £17.00/hour||Post Date:||12/10/2016 03:35|
My client is based in Watford they are looking for an IT Service Delivery Administrator to start with them on Monday 31st of October for a 6 month period, working full time 37.5hrs a NA hourly rate of pay is between £13 / £17phr dependent on NA as an initial point of escalation for service issuesBuild effective relationships with the IT Support TeamsWrite and publish communications for major IT publishMonitoring survey feedback and IT community pages on Company IntranetEscalating service issues to the relevant team or Service Delivery managerIdentify, agree and drive the delivery of opportunities to improve overall service performanceCompile monthly reporting metrics for the departmentRun daily and weekly Operational Dashboard reportsTrack and monitor compliance of Staff development - training plans and 1:1'sUpdate and track improvement initiatives within the IT Support TeamArrange and organise internal and external meetingsDocument and minute actions from meetingsKey SkillsExperience of working as part of an IT departmentGood knowledge of ITIL disciplines and processesAttention to detail and an eye for detail, identifying inconsistencies and inaccuraciesExcellent customer care skillsExcellent organisational skillsHigh level of proficiency in Microsoft Office, in particular ExcelPolite telephone mannerCv's are to be sent to Kat Betts at|
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