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Application Support Analyst job in Leeds

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Job Ref:  204772184
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Yorkshire
City:  Leeds
Post Code:  LS7
Salary:  £25000 - £35000/annum
12/10/2016 03:35
Application Support Analyst
The role requires someone dynamic results orientated and strong ability in building relationships internally and with external providers. Experience in resolving issues with professionalism and limited business disruption across multiple applications and numerous areas of the business. Good team player and someone who can go that extra mile. You will be supporting and a mixture of bespoke and Microsoft applications.
* Records and responds to incidents and service requests from the business, suppliers and service teams within agreed operational and service levels
* Follow the defined current Application, Incident and Request fulfilment processes
* Implement techniques of incident and problem matching to restore service quickly by applying known error workarounds
* Retains ownership of more serious issues, managing 3rd line support and external suppliers, keeping affected parties informed of status and progress
Making it happen
* Takes ownership of assigned incidents providing clear jargon free communication as required to other service disciplines and business users
* Initiate the required change process to implement agreed workarounds and raise the necessary requests for change
* Produces statistics and reports as required
* Maintains a strong customer focus, managing expectations

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds
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