|Job Ref:||204771750||Employer:||cv-library.co.uk||Country:||United Kingdom||County/State:||West Sussex||City:||Chichester||Address:||Post Code:||PO19||Salary:||£8.50/hour||Post Date:||12/10/2016 03:36|
To ensure that all procedures are followed when undertaking work for
Members, Trustees and Clients across member and scheme processing.
Ensure Errors and omissions and complaints are handled in accordance
with agreed procedures and within appropriate timescales, through liaison
With Administration Service Manager.
Escalate to Manager any opportunities/ideas for change
Flexible and adaptable to the work demands as advised by Manager (or
Administration Service Representative).
To ensure that all Centrally stored process notes are regularly reviewed
and kept up to date
To ensure that all mandatory training is completed within the given
Personally accountable for your contribution to the performance of the
service delivery of your team and reporting progress on a regular basis.
Be accountable for the standard and quality of own work
Learn how to perform pensions calculations, enter pensions data or
answer enquiries to the required standard using automated and nonautomated
manual/system processes across a wide range of member or
Continuous achievement of 95% Service Levels for member processing
and completion of scheme event processing in line with timescales agreed
ith the clients at the required level of quality.
Be accountable for work allocated and work that becomes reactivated so
that SLA's are met
To accurately record own time spent, in accordance with standard
Understand what work is in client contract scope, identify out of scope
work and raise with the Manager
Basic Computer Skills
Ability to self- develop
Ability to work in a team
Ability to follow processes
Ability to perform pension calculations
Working towards the PMI qualifications (or equivalent)
Knowledge and skills
(general and technical)
Ability to plan and organise own workload
Time Management skills
This vacancy is advertised by Futures Recruitment Services who operate as an employment agency. Due to the high volume of applications received we are not able to reply to each personally and should you not hear from us within 7 days this means your application was not successful on this occasion