|Job Ref:||204771047||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||City:||Norwich||Address:||Post Code:||NR3||Salary:||£30000 - £35000/annum||Post Date:||12/10/2016 03:36|
IT Support Engineer - 3rd Line
£30,000 - £35,000
Our client, an established IT Managed Services company based in Norwich, are currently looking for a 3rd line support engineer to join their team. The company provide enterprise-level IT practices and solutions to a wide range of businesses including small to medium enterprises as well as some national organisation.
We have partnered with this MSP business to appoint a 3rd Line Support Engineer support both internal and external clients.
The successful candidate will be experienced in 3rd Line Support, and possess strong interpersonal and communications skills, along with a thirst to continue learning and developing.
As a level 3 Support Engineer you will be responsible for responding to tickets escalated from the first and second line engineers, providing in depth problem analysis and resolution to all issues. You will also be responsible for the planning and delivery of IT projects where required and there will be an even split between service desk and project work.
Ideally candidates will be Cisco and/or Microsoft certified and significant experience in a technical support role. You will need to demonstrate diagnostic, troubleshooting, and recovery abilities for the technologies listed below to advanced level. You will also need to be a good communicator and comfortable speaking to both internal and external parties at any level of seniority.
Technical Skills Required:
- Microsoft Windows Server Operating Systems (2008, 2012)
- Microsoft Windows Desktop operating Systems (Vista 7, 8, 10)
- Microsoft Remote Desktop Services
- Virtual environments utilising Hyper V or VMware
- Active Directory
- Microsoft Exchange (Apply online only))
- Networking DNS, DHCP, WINS, Routing, VPN
- Network equipment: Cisco / HP / NetGear / Draytek routers / firewalls and switches
To apply to this position please send your CV through for consideration