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IT Systems Engineer job in City of London

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Job Ref:  204770649
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  London
City:  City of London
Post Code:  WC1A
Salary:  £19000 - £20000/annum
12/10/2016 03:36
Systems Engineer

Contract Type

£19,000 - £20,000 Per Annum depending on experience

Job profile
A brilliant opportunity has arisen to work with one of our clients who is a global leader in the IT Industry. They are offering a great opportunity to move forward into their team as a systems engineer.

Main responsibilities
1. Service Desk and On-site Service
• Provide technical support via telephone, email and online tickets
• Raise, update, and close calls on service desk call management system
• Resolve or escalate problems and service requests
• Provide accurate and timely diagnosis and rectification of customer faults
• Support, maintain and improve customer services
• Work proactively to ensure prompt resolution of support cases and the highest possible levels of customer satisfaction
• Provide implementation/design work to customers' on-site/off-site.
• Following training, demonstrate clear skills with the company's employed technologies
• Provide 1st, 2nd and 3rd line support/external maintenance companies
• Provide 1st, 2nd and 3rd line Internal IT user support as part Service Desk Operation
• Provide regular check-up and/or on-site maintenance works
• Lead and assist other engineers in the team
• Pickup support calls within 3 rings
• Understand customer's IT policy and do not advise users against the policy
• Submit change control to efficiently share information

2. System maintenance services
• Maintain customer systems in regular and/or on demand basis
• Present at customer's office in regular and/or on demand basis
• Provide 2nd and 3rd line IT Helpdesk support at customer's sites and/or remotely
• Maintain support related documents (e.g. Site manual, Asset List, User Manual, etc.)
• Maintain licenses and run inventory regularly.
• Registration of manufacturers' support service such as Care Pack, etc.

3. Management of third-party vendors
• Manage third-party vendors in helpful manner
• Represent to third-party vendors on behalf of customers
• Manage and control service and/or product delivery of third-party vendors

4. Customer Management
• Manage customers' requirements and wishes for both technical and non-technical.
• Manage and improve customer's relationship
• Organize and/or participate in effective customer entertainment
• Report customer's complaint to Supervisor / Line Manager immediately

Who we are looking for
Someone who has the following traits:
• Ability to work flexibly, on own initiative & as part of a team
• Ability to prioritise & manage own workload
• Ability to manage relationships with tact & diplomacy
• Clear & articulate English speaking skill expected as majority of end users are non-native English speakers
• Ability to interpret & process large complex information is desirable
• Excellent writing skills, including the ability to write accurate & easy to read contexts for a range of audiences is desirable

Qualifications & Experience
• 1 year or more of experience in the IT industry
• Product knowledge of BackupExec, ARCserve, MDT, SCCM, SEP operation
• Operating System knowledge; Vista, Windows 7, Windows 2003 R2, Windows 2008 R2
• Experience with Windows services: AD, DHCP, DNS, GPO, Pinter queues, Shared Folders
• WAN/LAN network troubleshooting

City Of London

About our client
A well-renowned IT Company
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