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Helpdesk Manager job in Oxfordshire

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Job Ref:  204775683
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
County/State:  Oxfordshire
City:  Oxfordshire
Post Code:  OX18
Salary:  £28000 - £320000/annum
12/10/2016 03:57
Helpdesk / Account Manager - 28,000 - 32,000 - Abingdon

The opportunities are endless with this business from leading the helpdesk to managing 1 million pound accounts.

Would you like to play a pivotal role in a thriving business combining strategic thinking, operational planning and development? Are you able to learn new technologies and make recommendations to IT management accordingly? Are you self-motivated to provide a first-class service to national and local customers, via our network of mobile engineers, which operates on a 24/7 basis nationwide?

You have an exciting opportunity for a Helpdesk Manager. You must have previous experience in the refrigeration and/or air conditioning industry. You will be able to lead from the front, be self-motivated and passionate about client service delivery. You must also effectively manage change in a rapidly changing and demanding environment, driven by SLAs using our bespoke asset management software.

Working within the management team to grow our helpdesk support, you should have experience in the following areas:

" Managing, monitoring and communicating performance to helpdesk staff

" Supervising and monitoring specialist remote engineers

" Administrating holiday and 24/7 rotas for all staff

" Liaising with IT and database support

" Dealing with day-to-day employee relations issues with the support of our HR provider

" Communicate with national FMs and heads of maintenance

" Delivery of SLAs and KPIs to national FMs

" Windows operating systems

" Microsoft Office (up to and including Microsoft 365)

" Basic understanding of networking principles

" Web-based client database monitoring

" Provide 1st and 2nd line support to customers

This is an excellent opportunity for you to join a national service. In this role you will be in charge of a small but busy service desk. This is a hands-on role where you will be involved in providing 1st and 2nd line support, escalating issues when needed. You will be ensuring SLAs are met and that clients receive support promptly and professionally.

The standard working hours are 9am - 5:30pm (40 hours per week) but as this is a support role there will be some on-call time required for top priority support issues. There are also occasional requirements to work on evenings, weekends and to travel.

If this is something that you are keen to find out more then get in touch. Give Lee Onions a call on NA or drop Joe an e-mail to (url removed)
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