|Job Ref:||204773314||Employer:||cv-library.co.uk||Industry:||Civil and Structural||Job Type:||Permanent||Country:||United Kingdom||County/State:||Cheshire||City:||Warrington||Address:||Post Code:||MK46||Salary:||£20000 - £21000/annum||Post Date:||12/10/2016 03:57|
Our client a specialist supplier of parts for the engineering sector seeks a number of Customer Support Advisors to work as part of a team, ensuring smooth operations in the Warrington Office. You will be responsible for providing good customer service and ensuring that tasks are done in a timely and efficient manner. |
Handling incoming calls and action or directing where required
Input and co-ordinate the progress of spare parts orders through to final despatch and invoice using SAP.
To respond to requests for quotations and standard parts and equipment requests.
Ensure general administration is kept up to date, including filing, office supplies etc.
Form good working relationships with Key Account Customers
Maintain clear focus on customer satisfaction and take clear action when needed to meet customer expectations
Assist in the warranty reporting process
Able to plan and organise workload
Able to make decisions under pressure
Good interpersonal and communication skills
Self motivated and flexible
Ideally be conversant with SAP for processing enquiries, quotations and orders
Good administrative skills including time management and accurate record keeping
Excellent telephone manner and customer focused
Possess an eye for detail