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Service Engineer job in Norwich

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Job Ref:  204772414
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
City:  Norwich
Post Code:  NR3
12/10/2016 03:58
Service Engineer required for an exciting permanent opportunity with my client who are a leading international company designing and building special purpose equipment for the food industry.

JOB TITLE: Customer Services Engineer

To ensure all work is completed to the customer`s total satisfaction. To project manage all work to an end from a customer service perspective working with various departments within the business.


- To install and commission production lines.
- To site manage all such production lines.
- To effectively carry out breakdown and planned preventative maintenance site visits.
- To complete site visit reports within the stated time frame.
- To report effectively to all departments within the company.
- To ensure the customer is always kept informed of the current situation.
- To resolve all outstanding issues through communication and dedication.
- To request extra resource when required.
- To work within the stated budget of the job.
- To produce and work with necessary action plans to complete the job.
- To take control of trials and demonstrations.
- To learn and work with new products.
- To attend exhibitions as and when required.
- To manage work time effectively.
- To complete all work within a stated time frame whenever possible and work to tight deadlines.
- To communicate with the Service Helpdesk and appropriate team leaders effectively.
- To encourage and teach other members of the department when appropriate.
- To lead by example and show maximum professionalism at all times.
- To ensure all faults are logged on the internal PIN system.
- To be available at all times during contracted hours where phone signals allow.
- To be willing to work a reasonable amount of overtime including weekends to meet the business needs.
- To maintain your expenses reports within the stated time frame.
- To report to your team leader regularly.
- To communicate in an effective manner with other departments within the company.
- To attend meetings as and when required.
- To support the weekend rota.
- To aid the Service Helpdesk team with customers` issues as required.
- To work in line with company procedures.
- To aim to achieve total customer satisfaction.
- To work with customer focussed applications.
- To deputise for the team leader in his/her absence

• Consistently produce a high standard of customer service and development of customer relationships.
• To actively develop professional working practices with other members of the teams.
• To maintain a good standard of appearance at all times.

• The successful applicant will have an ONC in Electronic or Electrical Engineering equivalent. Experience within the food industry is desired.
• Education requirement is: HNC, NVQ - City and Guilds or 5 plus years` experience with food packaging company. Electrically biased/qualified (City and Guild in Electrical Engineering). No PLC needed
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