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Helpdesk/Troublshoot Specialist - (Hardware/Software, Windows 7 OS) job in

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Job Ref:  2016-179187
Employer:  Keane Group
Country:  United States
County/State:  New York
12/10/2016 21:03
Overview: At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

A group company within NTT DATA currently seeks a Helpdesk/Troublshoot Specialist to join our team in Albany, New York.

Position Functions or Responsibilities:
  • To professionally and courteously respond to Level 2 Help Desk requests through the use of e-mail messages, ticket updates and hands on support for the medical community including physicians, surgeons, Administrators, etc.
  • Handle one on one resolution to application complications like Multi Factor Authentication.
  • Investigate fraud or violation of Health Commerce security issues.
  • Review/Modify Security compliance policy and procedure.
  • Monitoring of ITSM queues when time permits.
  • Accurately document the steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
  • Installation of application specific software.
  • Create and maintain SharePoint pages.
  • Develop training materials for new employees and external users.
  • Backup unit Supervisor

Basic Qualifications: 3 years experience with;

  • reviewing/enforcement of Security compliance policy and procedure.
  • documenting/writing training materials.
  • troubleshooting of hardware, Windows 7 OS and applications.
  • developing and delivering employee training materials.
  • troubleshooting access issues, permissions and individual accounts.
  • Supervisory role.
  • using ITSM service desks or equivalent.
  • lifting up to 50 lbs. of equipment, and running cable over and under furniture.
  • supporting Lotus Notes.
This is a full-time salaried position with a group company within NTT DATA. Please note, 1099 or corp-2-corp contractors will NOT be considered. This position is only availab le to those interested in direct staff employment opportunities. We offer a full comprehensive benefits package that starts from your first day of employment.

NTT DATA is your Innovation Partner anywhere around the world. With business operations in more than 35 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT outsourcing to cloud-based solutions.

Visit NA to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

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