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Traffic Management Center Operator job in Columbia

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Job Ref:  144657BR
Employer:  AECOM
Country:  United States
County/State:  South Carolina
City:  Columbia
12/10/2016 22:34

Why Choose AECOM?
AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private-sector clients. With nearly 100,000 employees - including architects, engineers, designers, planners, scientists and management and construction services professionals - serving clients in over 150 countries around the world, AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine's annual industry rankings, and has been recognized by Fortune magazine as a World's Most Admired Company. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients' projects. A Fortune 500 firm, AECOM companies, including URS Corporation and Hunt Construction Group, have annual revenue of approximately $19 billion. More information on AECOM and its services can be found at NA.

About the Business Line
We provide professional services in areas such as aviation, transit, freight rail, highways and bridges, planning, and ports and marine. Our global network of top-tier specialists delivers comprehensive services over the full life cycle of a project to benefit clients in government and private industries.

Job Summary
The Transportation Group of AECOM is actively seeking a creative, highly talented Traffic Management Center Operator for immediate employment in Columbia, SC. This is a part-time variable position, meaning work days and times will be determined on an as-needed basis. The appropriately qualified applicant will be able to demonstrate an established career in operations and customer service, specific to a fast paced, technology driven work environment.

The TMC Operator assists SHEP, SCDOT Maintenance and emergency response personnel by implementing required traffic control and other associated warning devices to advise the public of incidents and events impacting traffic flow. Work within a Traffic Management Center monitoring CCTV cameras, radio communications, CAD and traffic speed data for the purpose of detecting incidents and stranded motorists.

Operators are responsible for the maintenance, quality, accuracy and timeliness of all information disseminated. Operators maintain contact with SCDPS (Highway Patrol) Dispatch of incidents and stranded motorists. Communicate and coordinate incident information with local SCDOT maintenance and District staff as needed. Dispatch State Highway Emergency Program (SHEP) Responders and provides other appropriate response agencies of scene details. Provides information to motorists by displaying messages on Variable Message Boards (VMS), Dynamic Message Boards (DMS), and Highway Advisory Radios (HAR) and provide overall information to verify and update information regarding ongoing incidents, associated backups/traffic delays and estimated clearance times.

Assist the general public by correctly inputting data into SCDOT's PalGuide database for incidents, construction, and maintenance activities impacting traffic flow to generate events in 511. Review all events, signs, and 511 information for accuracy. Responsible for operations of SCDOT's role in the "Child Amber Alert" program, including proper operation of ITS (VMS, DMS, HAR) equipment.

Operators assess large volumes of data (both static and real-time) from a wide variety of sources to detect possible roadway incidents. They monitor the ATMS, check road sensor data and confirm the data using CCTV video. Effective communication is an important part of this process as Operators maintain telephone or radio communications with incident responders, DOT field personnel and other public and private agencies. Once assessment is complete, Operators determine the facts and severity of traffic incidents and prepares the information for dissemination to the motoring public.

Once training is completed, control room operator responsibilities include working on the following systems and programs:
  • ITS Equipment
  • ATMS (Palguide database)
  • Dynamic Message Boards (DMS)
  • Variable Message Boards (VMS)
  • Traffic Incident Alert System
  • Highway Advisory Radio (HAR)
  • Two-Way Police Radio
  • 511 Phone, Web & Mobile App

Minimum Requirements
  • High school diploma and equivalent experience
  • Driver's License in good standing
  • Working knowledge of the municipality and area traffic management organizations, including state, metro and local emergency services
  • Ability and Flexibility to work a variety of shifts
  • Knowledge of metropolitan roadways including their alternate names, the jurisdiction they are located, where the jurisdiction changes, and alternate routes that are available
  • Ability to synthesize information from multiple, diverse and simultaneous inputs, including automated road sensor data, 2-way radios, CCTV cameras, and computer databases
  • Knowledge of personal computers and software, with a particular emphasis on Graphical User Interface applications, e.g., Microsoft Windows, MS Office
  • Ability to work calmly and accurately under intense pressure
  • Must be able to work 1st, 2nd or 3rd shift
  • Ability and willingness to work on holidays and weekends
  • Qualified applicants who are offered a position must pass a pre-employment substance abuse test

Preferred Qualifications
  • Previous experience as a Traffic Management Center Operator supporting the SCDOT

What We Offer
AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here to view the EEO Is The Law poster.
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