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Helpdesk/Admin job in London

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Job Ref:  2867621
Employer:  Hays Plc
Industry:  Construction
Job Type:  Contract
Country:  United Kingdom
City:  London
Post Code:  WC1A
Salary:  £8.07 p/h
13/10/2016 01:40
What is the purpose of this role?

To deliver effective and efficient day to day service to customers by providing excellent customer service when processing Hard and Soft requests and undertaking compliance related tasks and resolving customer request/queries/complaints.

What will this role involve?
  • Answering high volumes of calls within agreed targets for each contract.
  • Ensuring excellent levels of customer service and service delivery are maintained and exceeded.
  • Process calls, e-mail and web requests via Concept Evolution CAFM Software.
  • Job ownership of processed requests through to completion. This will include progress chasing and liaison with client and on site staff.
  • Completion of all shift responsibilities such as monitoring of web events, email events and external web applications systems and running of daily/weekly/monthly reports.
  • Performance/improvement report to be sent to manager at the end of each month.
  • Ability and confidence to demonstrate system and daily responsibilities to existing and new clients.
  • Proactive chasing.
  • General administration tasks.
  • High Level of attention to detail at all stages of the request.
  • Escalating customer queries/issues/complaints as appropriate.
  • Adhere to company policy and procedures.
  • To provide regular management information reports as and when required.
  • To attend meetings, training days and site visits when required.
  • Involvement in training new starters.
  • The role involves some shift work, so your hours of work may change.

What is the client looking for?

  • A professional customer/client focussed approach to service delivery
  • Able to demonstrate a committed, flexible and enthusiastic approach to varying duties
  • Ability to follow and adhere to instructions and relevant safety policies and procedures
  • Excellent organisational and time management skills
  • Excellent telephone and face to face communication skills
  • Excellent Team player
  • Problem solver capable of using own initiative
  • The ability to communicate effectively with a variety of stakeholders
  • Driven to achieve results

The client is looking to move quickly on this role, so if you are interested and immediately available please apply now.

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