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Aftercare/Customer Care Manager - High End Residential Contractor job in South West London

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Job Ref:  204784320
Employer:  cv-library.co.uk
Industry:  Construction
Job Type:  Permanent
Country:  United Kingdom
County/State:  London
City:  South West London
Post Code:  SW1
Salary:  £45000 - £55000/annum Plus Generous Benefits Package
13/10/2016 03:19
Our client is one of London's most prestigious High End/Super Prime Residential Refurbishment Contractors. Operating within London's prime estates and postcodes, they offer a truly first class service to clients and deliver an impeccable & flawless result every time.

They are now looking for an experienced AfterCare Manager (Experience is Essential) & background as a Site or Construction Manager would be ideal. Background in Construction is also essential and knowledge of how constructions sites operate is a must.

General Responsibilities of an Afterare Manager:

- Improving overall customer satisfaction in line with targets set by the company
- Arranging weekly internal meetings with staff to resolve any issues, and minute the meetings for the benefit of colleagues and the Construction Director
- Liaising and co-ordinating with the Construction, Technical and Sales Departments to ensure Customer Service issues are minimised
- Promoting and acting in accordance with all company values, systems, policies and procedures
- Ensuring cost control is monitored for any works that are carried out.
- Analysing and reporting on a monthly basis and liaising with the Technical Department to reduce future maintenance costs
- Be the face of the business post-handover
- Produce monthly defect lists
- Undertake root cause analysis and report back to the business
- Review procedures and implement changes as required.
- Manage labour to fulfil operation requirements on your projects
- Generate and maintain highly motivated team
- Generate plans / programmes for communication and management

If you are looking for a career changing opportunity to work for one of the biggest and most well-respected names in High End Residential Refurbishment. Please send your CV to Carl Tipping
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