|Job Ref:||204784711||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||London||City:||London Arena||Address:||Salary:||£22000 - £24000/annum + Benefits||Post Date:||13/10/2016 03:40|
Job title: IT Technical Support Analyst / IT Service Desk Analyst. |
Working for a very recognisable brand throughout the UK we are searching for a IT Service Desk Analyst / 1st Line Technical Support Analyst to provide IT Technical Support to our clients London based offices as well as providing remote support to other UK sites.
As their sole, on-site IT technical support resource the Technical Support Analyst will be responsible for the support of users at all levels of the organisation, therefore, you must have the ability to adapt and respond according to agreed service levels.
Although we are looking for somebody technically capable you must be able to demonstrate a natural desire and want to deliver excellent customer service. Strong analytical skills are a must as is the ability to manage customer expectations especially during busy periods.
Key responsibilities include:
Receive, log and resolve IT Support Requests within agreed SLAs
Installation of software locally or remotely.
Active / Directory set up and administration.
General day to day support of all IT Systems and Infrastructure.
The Technical Support Analyst muse be able to demonstrate the following technical skills:
Windows operating systems
ITIL accredited or experience of working within a ITIL aligned environment.
Previous experience of working in a busy IT Service Desk / Technical Support environment
Experience of resolving IT Request within agree SLAs
For more information and a copy of the full job specification please contact Tom West-Robinson at The One Group on (Apply online only) or
The ONE Group - With offices in Northampton, Peterborough and Cambridge - our recruitment divisions include; Accountancy, Executive, HR, IT, Office, technical and Executive recruitment. The ONE Group are the largest independent recruitment businesses across, Northamptonshire and Cambridgeshire.
Our recruitment experts provide specialist consultancy staffing services to some of the leading household brands across the Midlands and East of England. We pride ourselves in adding value to any recruitment experience.
The foundation of our success comes from our high level of customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace.
This is recruitment as it should be.
For more information, call us or visit our website at