Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

DV Cleared Infrastructure Engineers job in London

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  204784366
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
County/State:  London
City:  London
Post Code:  WC1A
Salary:  £400 - £450/day
13/10/2016 03:40
Role Overview

•Resolve incidents and problems to contractual Service Levels
•Develop, test and release changes to a live desktop estate through formal Change Management processes
•Adopt best in class service delivery processes and methods
•Bring advanced technical expertise to improve customer experience

In depth technical support of a Windows desktop solution, including troubleshooting and problem/defect root cause analysis seeing through to full resolution.

• Management of virtual desktop infrastructures hosted within Citrix XenDesktop
• Windows desktop patching; and software packaging and deployment
• Creation and maintenance of Windows desktop automated builds (SCCM)
• Maintenance of AD Group Policies applicable to the desktop estate
• Work in a disciplined and structured manner in accordance with ITIL based service management processes
• Use proactive monitoring methods/tools to identify problem prevention and continual improvement opportunities
• Update and administration of any changes to asset information
• Handle customer problems promptly; escalate issues according to established procedures
• Be agreeable to participating in a 24x7 call-out rota and working some evenings and weekends if necessary
• Develop and maintain customer and third party relationships
• Continual Service Improvement

Essential Skills:

•Experience of analytical troubleshooting in a Windows desktop environment
•Support of Citrix XenDesktop environment 5.6 or above
•Active Directory Management
•Previous experience of working towards ITIL standards
•Minimum of 3 years' experience in similar/related role
•Complex problem management experience, preferably in a Multi-Vendor environment
•Formal IT qualification - HNC or equivalent

Desirable Skills:

•Experience of supporting App-V packages/infrastructure
•Software packaging and deployment experience. Experience with MS SCCM 2012 would be an advantage
•UE-V Administration
•Vocational/Diploma/Associate Degree (technical field)
•Experience of working on a customer site
Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software