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Principal Technical Support Engineer job in Belfast

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Job Ref:  204782964
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Belfast
Post Code:  BT7
Salary:  £35000 - £45000/annum
13/10/2016 03:41
We now have this Principal Technical Support Engineer position available with our Belfast based client and are keen to hear from experienced 2nd Line Technical Support candidates who are technology driven and like to keep up to date with the latest technical advances in their field of work.

Our Client:

Following the recent announcement of their Belfast office our client has plans for significant growth in the coming months which in turn will provide you with a recognised career path within the company. Having recently recruited a number of Senior Engineers they have commenced work on a "Greenfield" project to build a complete new platform for their main solution and are adding further technical functions to the office here with three Technical Support vacancies available at present.

Your Responsibilities:

As their main Tier 2 Support person in Belfast you will provide escalation support to their 1st Line Support Engineers. Your duties will include the following:

* Provide troubleshooting guidance to 1st Line Engineers
* Deal with complex support issues in a timely manner
* Interact in a professional manner with customers, partners and field engineers
* Provide training and related documentation for 1st Line Support Team
* Communicate defects and suggest enhancements to Product and Engineering teams
* Monitor and report on customer trends

Your Experience:

To be considered for this role you will need to demonstrate the following criteria:

* BSc Computer Science or related subject
* Minimum 5 years' Technical Support experience for enterprise level software and services
* Experience of writing SQL commands and running scripts
* Knowledge of Linux/Unix command prompt and ability to navigate directories, search logs
* Familiar with Web APIs (How to call and understand responses)
* Experience with Web Servers, MS SQL Server, Oracle, Windows, Network
* Debugging experience in .NET would be a distinct advantage but not essential
* Strong interpersonal skills and ability to interact with customers at all levels
* Ability to work independently and ensure customer satisfaction
* Demonstrate problem solving skills and willingness to take ownership of support issues


Depending on experience and interview performance this role offers a salary of up to £45,000 with excellent benefits packages and a perfect city centre location. It is a great opportunity to join a privately owned company who are experiencing very strong growth and have plans to make a significant impression in the local IT sector while also dealing with customers across the globe.

To hear more on this opportunity send your CV via the link below or call the Ciaran Boyle on (Apply online only). Please note that WPR is acting as an Agency on behalf of our Client
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