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IT Analyst - Level 2 Site support job in Renfrew

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Job Ref:  204782047
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
City:  Renfrew
Post Code:  PA4
Salary:  £250/day
13/10/2016 03:41
Adecco are recruiting an exciting opportunity for an IT Analyst to work with our client based in Renfrew, Glasgow.

Pay rate: £250 per day
Hours: 8am - 4.30pm Monday - Friday
Weekly pay
Duration: 6 months min
*This role has the potential to become permanent

The main role of the IT Analyst is to debug, monitor, maintain and optimise computer hardware and computer software problems to support end-users whilst providing services to other locations within the region - remote and on-site. The person will also provide consistent levels of service through Service Level Agreements (SLAs) and effective IT support for site business activities.

Key Responsibilities:

* Maintain end-user support (2nd / 3rd Level) and system availability within predefined time frames working within the standards of the ITIL framework in conjunction with the Enterprise Service Desk
* Protect data & system security and data privacy
* Assist with IT projects and roll-outs
* Work in global IT teams and on specific IT subject areas (regional EU, international)
* Provide agreed IT services for one or more site(s)
* Meet SLA targets and monitor on-going work order trend in line with other priorities in order to meet customer needs
* Interface with department managers to identify and resolve business systems problems and identify potential improvements
* Meet requirements of Sarbanes Oxley, PCI and similar business critical compliance practices for sites covered as mandated by IT directives, policies and initiatives
* Maintain IT inventory (Hardware, Software Licenses)
* Maintain and update IT related documentation
* Perform daily file backup as required
* Proactively perform equipment maintenance (out of regular office hours as required)
* Exercises judgement within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results
* Perform other duties as assigned

Minimum Requirements/Qualifications:

* BS (Hons) in Computer Science or equivalent
* Excellent knowledge of Windows O/S and PC/server hardware
* Strong troubleshooting skills
* Results focused - able to deliver short term essential tasks and longer term goals
* Flexible with a can do attitude. Enjoys problem solving
* Fluent in English language, both written and oral.
* Previous experience preferably in multi-site, global companies
* Strong customer service orientation
* Ability to communicate technical concepts to technical and non-technical audience
* Must be able to work in a high-pressure team environment, handle multiple tasks and react quickly to problems and issues

Should you be available please apply now as interviews are taking place immediately.

Adecco acts as an equal opportunities employer.

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
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