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First Line Support Engineer job in Loughton

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Job Ref:  204779648
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Essex
City:  Loughton
Salary:  £24000 - £26000/annum Multiple benefits
13/10/2016 03:41
First Line Support Engineer
Salary: £24,000 to £26,000 per Annum

Based in: Loughton Essex

Additional Package Info: Multiple Benefits including discretionary bonus

Would you like to join an organisation which is committed to shaping the future of public transport?

How about joining a company who utilises pioneering technology in the transit industry?

We are looking for a fearless and talented individual, who can join our mission to be the best that the industry has to offer.

We want you to bring your unique set of skills and experience to our company, where you can reach your true potential.

We need a First Line Support Engineer to join our team in Loughton, Essex.


Key purpose:

Monitor and perform 1st and 2nd line support duties on complex infrastructure systems and developed applications, in order to ensure service levels are delivered to customers.
Providing direct investigation of system incidents to determine the cause and effect rectification, or provide sufficient information to third line to fix software issues.
Effectiveness of escalation and incident resolution.

Apply now and grow your career with us. Training and mentoring provided.

Essential Requirements:
1+ years' experience in an 1st / 2nd line support role.
Ability to work in a 24/7/365 shift rotation, including religious & public holidays (as required).
Live within 20 miles of Loughton office.
Full UK driving license (Access to own vehicle).
Ability to travel abroad as required (UK/EU Passport Holder).
Previous experience of basic networking and understanding of MPLS, LAN Switches, Firewalls.
Windows Server 2008 / 2012 (Including Installation and Configuration).

About Our Company:
Every day, UK transport providers strive to deliver mobility for those in their communities - in many instances for those for whom that need is greatest of all. For so many of our customers, public transport is far more than a job - and we are continually inspired by their dedication.

As stakeholders in the public transport sector, we aim to match that dedication; recognising that we too play a vital role in this transport ecosystem. As Local Authority budgets continue to shrink - and commercial operators face similar constraints - our customers rely on us to deliver the tools they need to do their jobs with ever more efficiency.

Together we are working to increase the effectiveness of public transport; promoting it as not only the transport system of tomorrow, but of today
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