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Service Desk Analyst – Solihull £17-22k job in Solihull

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Job Ref:  204779072
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Warwickshire
City:  Solihull
Post Code:  B91
Salary:  £17000 - £22000/annum Benefits
13/10/2016 03:42
Service Desk Analyst - Solihull £17-22k

My market leading client based in Solihull are looking to recruit a 1st/2nd Line IT Support Technician / Service Desk Analyst following internal promotions to support their internal users.

You will be responsible for supporting a diverse range of technologies in a fast paced environment, in additional to working within a team in the design and delivery of projects.

Duties will include,

* Logging calls on the IT Service Desk and maintaining details of software / hardware problems detected.
* Providing 1st/2nd line technical support; answering support queries either directly or via phone or e-mail.
* Deliver projects as the company invest into their internal systems and platforms
* Maintain & update internal documentation and systems in a timely manner.

Suitable candidates should have

* The ability to communicate effectively with people at all levels.
* The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
* A strong knowledge of Windows Operating Systems
* Knowledge of Active Directory & Group Policies
* Windows Server 2012/Exchange 2013
* Basic Networking/TCP/IP
* Experience supporting mobile devices
* Experience with using and troubleshooting Microsoft Office.
* The ability to work as part of a team and on their own initiative.
* Positive & Flexible attitude.

This role will offer you the opportunity to work in a highly technical environment, using the latest technologies where you can bounce ideas off the other technicians in the team. The salary can be anything up to £22k depending on experience and this is definitely an opportunity not to be missed, so please send me your CV now
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