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2nd Line Support Analyst job in Fareham

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Job Ref:  204782301
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
City:  Fareham
Post Code:  PO14
Salary:  £NEG
13/10/2016 03:43
2nd Line Support Analyst - Office 2010, iOS, Windows, Retail Systems - Fareham, commutable from Southampton, Eastleigh, Portsmouth, Bournemouth, Andover.

Our client is currently looking for a 2nd Line Support Analyst for an initial 3 month contract - this role is a shift based role and will require weekend working.


Answer and respond to support incidents via phone and email

Diagnose & troubleshoot both hardware and software based issues

Respond and escalate support tickets through the relevant teams.

Installation and configuration of hardware and software

Proactive monitoring of retail systems and servers.

Daily systems checks and administrative operational processes.

Required Skills:

Previous experience in a Retail IT support role at both a 1st & 2nd line level.

Experience of 3rd line support would be beneficial

Good knowledge and understanding of Retail Systems

Knowledge of Microsoft Operating Systems and Office 2010 packages

Experience of managing iOS devices in an enterprise.

Ability to schedule own workload prioritising to meet the business needs

Capable of working on own initiative, with a proactive and organised approach

Demonstrate a support focused attitude

Excellent interpersonal and team skills

Essential that you hold a full driving licence.

Location: Fareham

Please note this role is a shift based role and will require weekend and evening working
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