|Job Ref:||204778464||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||City:||Shinfield||Address:||Post Code:||RG2||Salary:||£24000 - £28000/annum||Post Date:||13/10/2016 03:43|
DUTCH SPEAKING TECHNICAL SUPPORT SPECIALIST|
SALARY £24K - £28K PER ANNUM
PERMANENT ROLE BASED IN READING
Do you speak DUTCH and ENGLISH fluently..................?
Are you an experienced 1st / 2nd LINE IT SUPPORT or IT HELPDESK SPECIALIST.........?
Have you knowledge of WINDOWS 7 / 10, LAPTOP HARDWARE DIAGNOSTICS and WIRELESS NETWORK trouble-shooting...........?
Do you have a passion for providing exceptional CUSTOMER SERVICE.....................?
If your answer to the above questions is "YES" and you'd like to develop your career within a friendly and supportive environment - we'd love to hear from you today!
As part of my client's friendly TECHNICAL SUPPORT team you will deliver technical support for Dealers based in the NETHERLANDS to strict SLAs to identify and resolve problems with PC /LAPTOP HARDWARE/ SOFTWARE and associated equipment.
You will use FAULT TREES to diagnose hardware related issues and try and rectify the issue over the phone, or you will escalate the problem to the equipment supplier in the agreed manner to begin the repair process within the agreed service level agreement, and arrange delivery of the loan equipment.
Your strong COMMUNICATION, TEAMWORKING and INTERPERSONAL skills will ensure that you communicate regularly and effectively with your Manager, peers and the team and your LOGICAL THOUGHT PROCESS and excellent PC SKILLS will allow you to provide customers with the best service and solution.
A 2nd language such as FRENCH, ITALIAN or SPANISH would be great, but is not an essential as long as you speak DUTCH and ENGLISH!
It would also be useful if you had a DEGREE in a related subject, but this is also not essential. All you really need are excellent PROBLEM SOLVING, ORGANISATION and PROCESS MANAGEMENT SKILLS along with strong TECHNICAL knowledge and good PRIORITISATION ability!!
You will need to have a DRIVING LICENCE and your OWN TRANSPORT as visits to client sites may be required and you will be required to work from home on UK bank holidays (but will receive either time + ½ or a day in lieu for this)
To send your CV for immediate consideration please hit "APPLY" now!
JOB REF: NT/304566/P
Candidates must be eligible to work in the UK full time without restriction. Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within five days please assume that on this occasion your application has not been successful
Pertemps is an equal opportunity employer