Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

Applications Support Analyst job in Fareham

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  204777973
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Hampshire
City:  Fareham
Salary:  £20000 - £30000/annum excellent benefits
13/10/2016 03:43
Role: Applications Support Analyst
Type: Permanent
Location: Fareham
Salary: £20k to £30k (depending on experience) + excellent benefits

The Application Support Analyst is responsible for assisting customers with handling questions and issues from customers primarily for the company E-Marketing solution (EMS), a legal software product that works in conjunction with other CRM solutions such as Interaction.

This is a role that would suit an applications/developer/marketing background/experience level rather than an engineering discipline.

Applications from IT Graduates with 12 months' experience which include email and web design would be of interest.

Responsibilities for the Application Support Analyst will include
• To provide support for customers using the company's E-Marketing Solution. Resolve the issue where possible and liaising with QA and development where required.
• Ensuring that where escalation is required this is highlighted to the Support Manager.
• Ensuring customers are called back in a timely manner and ensuring SLA's are achieved
• Ensure issues that are determined to be bugs are clearly documented and recorded on the development database.
• Identifying to the Line manager any trends that are occurring in the support calls
• Assisting other areas of support to resolve calls.
• to undertake any reasonable task or activity requested by the line manager

• IT Qualifications - preferable computing degree or appropriate experience in computing
• HTML & CSS (reading and writing) - essential
• Basic Microsoft SQL - essential
• Working with Marketing and/or CRM

The Applications Support Analyst will offer skills to include:
• IIS - very good to have
• Lexis Interaction experience
• Email Marketing systems
• Marketing Background
• Advanced Microsoft SQL
• Responsive Design
• Excellent interpersonal skills
• Good communication skills (written & verbal)
• Ability to work under pressure
• Effective time management
• Ability to work under pressure
• Comfortable in a commercial environment
• Good initiative
Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software