|Job Ref:||00fdfa33||Employer:||Direct Solutions - Canada||Country:||Canada||County/State:||British Columbia||City:||Kelowna||Address:||Post Date:||13/10/2016 23:14|
Position Summary: We are currently seeking a Data Services Representative to join a leading developer of Canadian healthcare management software team. The Data Services Representative will perform tasks including communicating with clients, leading user acceptance testing (UAT) sessions, and providing go-live support for data import customers. The Data Services Representative will liaise regularly with the customers during the test data import and final data import stage and is responsible for improving data quality and for designing and presenting conclusions gained from analyzing data with and without customers. Essential Functions: Â· Provide data configuration support for other teams Â· Secure transfer and storage of confidential patient data Â· Tracking issue occurrences for permanent solution design Â· Provide a prompt and professional first contact response to customers requesting support for test and go-live data services Â· Respond to completed cases, informing customer of issue resolution Â· Identifying data issues by clarifying the customerâ€™s concerns or issues, and taking appropriate action to record the issue in SalesForce CRM prior to escalation to Data Analyst Â· Supporting our customer centric culture Â· Additional tasks, responsibilities, and special projects as assigned from time to time Qualifications: Â· Bachelor degree in Computer Science or equivalent in experience preferred Â· Experience with SQL and relational databases Â· Knowledge of networking and Windows Operating Systems Â· Intermediate computing skills Â· Demonstrate experience working in a service orientated position Â· Demonstrate experience working in a fast paced environment Â· Pleasant and professional demeanor on the telephone Â· Experience with various database engines â€" desirable
Imagine yourself as part of one of the most dynamic companies in the healthcare technology industry today! QHR is leading the way in Canadian healthcare technology, by providing solutions to assist healthcare professionals enrich their practices and improve the quality of care delivered to all Canadians across the country. We are looking for talented, inspired, and motivated people to join our incredible team and experience a workplace culture that stands above the rest! Competitive salaries and generous perks are just a few of the reasons that QHR has been voted one of BC's Top Employers and Canada's Top Small & Medium Employers for 2016.