|Job Ref:||898056ed||Employer:||Direct Solutions - Canada||Country:||Canada||County/State:||Ontario||City:||Toronto||Address:||Post Date:||13/10/2016 23:15|
The Parts Representative is responsible for providing a high level of customer service in support of the business of service and parts sales to the market, ensuring efforts are made to support repeat business. Rotates through three work areas: back counter, warehouse, and front counter/order desk.• Builds and maintains strong customer relations including greeting customers, handling inquiries, providing price quotes and selling parts.• Prepares and processes necessary documentation for purchases, returns, warranty coverage and other work as required.• Responds to customers in person, via telephone, or electronically in a timely and courteous manner; delivers strong service and salesmanship on the phone order desk and front counter parts sales.• Covers and/or assists warehouse person in shipping product to both local and out-of-town customers utilizing appropriate shipping methods.• Supports the parts needs of the truck shop to meet work orders by looking up and billing parts to work orders; reviews work orders for accuracy of parts and modifies as needed.• Picks stock for customers as required; receives and inputs stock using electronic systems.• Produces accurate, timely and efficient documentation of all transactions within the parts team.• Participates in on-call rotation; supports other business activities as required. Position Requirements: • 3 years previous experience in heavy duty parts/ service industry• Competent in common software programs (i.e., Microsoft Office)• Mechanical aptitude an asset• High School DiplomaMore than just a Competitive SalaryGoing to work should be engaging, stimulating and rewarding, but it should also help you fulfill your needs, and propel your future! This is why Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, and some unique additional "perks." Highlights of our programs include:• 100% employer paid medical and dental benefits with no waiting period for eligibility• Wajax led e-learning, and product training through industry leading manufacturers such as Hitachi, 3M, and Detroit Diesel• Discounts with the "Big 3" auto manufacturers equivalent to their internal employee pricing• As a national company, you have the opportunity to work where you live, or where you want to live!Wajax is committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an NA a condition of employment, final candidates will be subject to pre-screening.
Wajax is a leading Canadian industrial products and services provider, distinguished through: the excellence of our sales force; the breadth and efficiency of our repair and maintenance operations; and our ability to work closely with existing and new vendor partners to constantly expand our product offering to customers. Wajax operates over 100 branches across Canada, with over 2,500 Wajax team members.