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Technical Support Representative Bilingual job in Montreal

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Job Ref:  32cd5ca11
Employer:  Direct Solutions - Canada
Country:  Canada
County/State:  Quebec
City:  Montreal
13/10/2016 23:23
Job Description:

The Technical support Representative is the first line of contact for our clients customers. They will represent Teleperformance and our clients in a professional and responsible manner. L'agent de support technique est la première ligne de contact pour les clients de nos partenaires. Ils auront à représenter Téléperformance et nos clients d'une manière professionnelle et responsable. Responsibilities : (include, but are not limited too)Responsible for all customer inquiries and questionsProvide excellent customer service at all timesFollow up to customer inquiries by taking specific action in a timely manner •Troubleshoot equipment and system problemsExercise retention efforts when appropriateWork with confidential customer informationProblem solve to help customers resolve issues on first callEnters data from customers into various software programsAppropriately communicate with upset customers to resolve their inquiries•Thrives as a team player in a fast-paced, high-energy, change-oriented environmentParticipates in additional training courses when neededPerforms other related duties and assignments as required and as assigned by supervisor or manager Responsable (Les tâches incluent sans restriction )Responsable de toutes les questions et demandes de renseignements des clientsFournir un excellent service à la clientèle en tout tempsFaire le suivi sur les demandes des clients en prenant des mesures spécifiques dans un délai raisonnableFaire des efforts de rétention si nécessaireTravailler avec les informations confidentielles des clientsAider les clients résoudre les problèmes dès le premier appelEntrer les informations des clients dans les divers logicielsCommuniquer de manière appropriée avec les clients frustres pour résoudre leurs problèmesS'épanouir dans une équipe au sein d'un environnement dynamique, en évolution rapide et orienté vers le changementS'acquitter d'autres taches et missions telles que demandées et assignées par le superviseur ou le gestionnaire Qualifications: Fluency in French and English both verbal and written6 months Call Center experienceMust be 18 years oldType 25 wpmHigh School Graduate or GEDAbility to use desktop computer system and hardware, e.g. mouse, keyboard•Logical problem solving skills and ability to multi-taskProven oral and written communication skills consistent with our testingMust have availability to work various shifts influenced by current business needsAbility to use Windows operating systems and navigate between various windowsProvide a positive, professional, empathetic and customer-focused mannerGood organization and work prioritization skillsCriminal background check required6 mois d'expérience dans un centre d'appelDoit avoir au moins 18 ansTaper 25 mots par minuteDiplôme d'études secondaires ou GEDExpérience avec les logiciels des ordinateursCapacité à utiliser les systèmes d'ordinateur de bureau et le matériel, exemple les souris et claviers•Capacité de trouver des solutions logiques aux problèmes et de faire plusieurs taches à la foisCompétences manifestes en communication orale et écrite en conformité avec nos testsDoit être disponible durant des horaires de travail divers dépendamment des besoins d'affaire courant .Capacité d'utiliser les systèmes d'exploitation Windows et naviguer entre les différentes fenêtresDoit agir de manière professionnelle, positive, empathique et fournir un service axé sur le clientBonne organisation et capacité à prioriser le travailVérification des antécédents criminels nécessai

Company Description:


We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels.

We constantly invest in research and development to get a deeper understanding of customers' thoughts, behaviors and needs - for different countries, industries, channels and generations. We are experts in people interactions and it gives us the edge in delivering a superior customer experience in every contact.

For almost four decades, we have been helping our clients in more than 160 markets around the world strengthen their relationships with their customers.

We are a team of 190,000 passionate people working in 311 sites providing outstanding customer experience from 65 countries in 75 different languages.

As one of the world's larger private sector employers and clear global industry leader, our strategy is to attract and retain the best people and provide the best working environment to inspire our teams all around the world. We know happy employees are more engaged to make a better experience that drives higher customer satisfaction, retention and growth.

That is why we transform passion into excellence.
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