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Field Service Technician - Industrial, Cummins Bridgeway job in Novi

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Job Ref:  160003O1
Employer:  Cummins Inc.
Country:  United States
County/State:  Michigan
City:  Novi
14/10/2016 03:05
No, this isn't one of those ordinary jobs.
Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.
This is what we call Working Right.

Cummins is looking for an extraordinary Diesel Technician in New Hudson, MI. As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime .

A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the "Best Every Time, Every Day" with the goal of earning customers for life!

We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company.

Completes preventative maintenance and/or basic repair activities on engines and related components at the customer site with minimal direction.
Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs.
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
Completes required documentation, such as service worksheets, timesheets and warranty claims via handwritten forms or business system input screens.
Completes training in line with skill and business requirements Maintains service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health, Safety & Environmental policies, procedures and legislations.

Skill Level A
Broad mechanical repair and maintenance capability - Apprentice Certified Diesel (Preferred)
Capable of external engine mechanical repair and maintenance with minimal supervision - practical exposure to working on diesel engines
Awareness of Quick Serve Process
Able to understand basic computer use
Able to clearly communicate both orally and in writing
Able to understand written instructions
Ability to work safely and identify safety risks, including completion of any required safety training and Job Safety Assessment process, Can resolve basic technical problems
Able to work within quality standards
Capable of developing effective working relationships
Ability to use general numerical principles

Skill Level B
Skill Level A plus:
Ability to carry out basic repairs and scheduled maintenance on different engine product types without supervision
Able to understand diagnostic tools
Awareness and ability to access Cummins service support tools (such as Quick Serve On Line) and understanding of Microsoft Software
Able to prepare required documentation to the standard required
Education, Licenses, Certifications
Apprentice Trained Engine Technician (Preferred).
Vocational diploma from relevant technical institution.
Locally valid driving permit.
Minimal level of workshop related experience required.
Basic level knowledge of and/or experience with engine products.
Locally valid driving permit.

  • Perform troubleshooting and complete repair on engines and sub-assemblies within a reasonable and expected time frame while maintaining an acceptable level of quality workmanship, within SRT guidelines.
  • Field installation, repair and maintenance of Industrial (6kw and above) Power Generation Systems.
  • Understand and complete various paperwork, including time reports and work order reports.
  • Participate in keeping work area clean at all times, and/or keep company vehicle clean and in good repair at all times.
  • Maintain truck stock inventory.
  • Properly maintain and interpret various product/service information sources including parts microfiche, service manuals and product support bulletins.
  • Successfully complete all Cummins required training courses on a timely basis.
  • Continually improve upon mechanical ability by home study course, service parts topics, and other schools and training offered by the company.
  • Assist in mentoring and training of apprentice service technicians.
  • Drive customer vehicles when necessary.
  • Provide assortment of hand tools needed to do repairs, as well as basic electrical/electronic meters.
  • Work in a safe, efficient and professional manner.
  • Sell our products and services; up sell when possible.
  • Work with and assist other departments, branches, customers and dealers.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit company website .

Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.

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