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Job Ref:  204787514
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
County/State:  Leicestershire
City:  Market Harborough
Post Code:  LE16
Salary:  £25000 - £35000/annum also Commission, Pension
14/10/2016 03:35
Role: Service Department Manager
Location: Market Harborough
Salary: Up to £35'000

Also offered;
-Commission structure
-Supportive environment and product specific training
-Company pension scheme

The Role;

-Manage a team of field service engineers and administrative staff providing service, and repair to customers across the UK.
-Drive efficiencies to maximize customer satisfaction and engineer productivity, and promote and develop new business opportunities for the service department.

Job Duties:

-Manage all areas of Support and customer care for existing customers
-Develop customer relationships and ensure high levels of customer care are maintained
-Customer retention - oversee renewal of existing contracts
-Provide a direct report for internal administrative staff
-Manage field based engineers, diary scheduling and all aspects of maintaining customer service
-Drive new business development through the sale of services to existing and new customers
-Produce weekly analysis of activity to report to Director

The Candidate ;

We are looking for an enthusiastic individual with a high level of self-motivation.

Person Specification:

-A qualification in engineering would be hugely advantageous
-Experience in managing the diaries of around 6 field engineers covering the UK
-Experience in managing 2-3 internal staff
-Experience in managing the day to day running of the department, taking ownership and showing leadership
-Good Microsoft Word and Outlook experience required for diary scheduling purposes
-Will need a good understanding of Microsoft Excel

Desirable for this role:

-Previous experience in a customer focused role
-Excellent customer facing skills and a will to help others
-Strong business acumen and organization skills
-Experience of KPI's and analytics
-High level of attention to detail as required in a technical environment

The Company;

Based in Market Harborough we are a growing company supplying services UK wide.
Applications for our products are diverse and to many industries particularly aerospace, automotive electronics and engineering for use in production and quality control environments.

-This is a key role and an ideal opportunity for an ambitious, motivated individual with a genuine interest in the products and direction of the company, looking to develop a career.
-If you have the skills and qualities required and want to play a part in the growth of our organization, we look forward to hearing from you
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