|Job Ref:||204787514||Employer:||cv-library.co.uk||Industry:||Civil and Structural||Job Type:||Permanent||Country:||United Kingdom||County/State:||Leicestershire||City:||Market Harborough||Address:||Post Code:||LE16||Salary:||£25000 - £35000/annum also Commission, Pension||Post Date:||14/10/2016 03:35|
Role: Service Department Manager |
Location: Market Harborough
Salary: Up to £35'000
-Supportive environment and product specific training
-Company pension scheme
-Manage a team of field service engineers and administrative staff providing service, and repair to customers across the UK.
-Drive efficiencies to maximize customer satisfaction and engineer productivity, and promote and develop new business opportunities for the service department.
-Manage all areas of Support and customer care for existing customers
-Develop customer relationships and ensure high levels of customer care are maintained
-Customer retention - oversee renewal of existing contracts
-Provide a direct report for internal administrative staff
-Manage field based engineers, diary scheduling and all aspects of maintaining customer service
-Drive new business development through the sale of services to existing and new customers
-Produce weekly analysis of activity to report to Director
The Candidate ;
We are looking for an enthusiastic individual with a high level of self-motivation.
-A qualification in engineering would be hugely advantageous
-Experience in managing the diaries of around 6 field engineers covering the UK
-Experience in managing 2-3 internal staff
-Experience in managing the day to day running of the department, taking ownership and showing leadership
-Good Microsoft Word and Outlook experience required for diary scheduling purposes
-Will need a good understanding of Microsoft Excel
Desirable for this role:
-Previous experience in a customer focused role
-Excellent customer facing skills and a will to help others
-Strong business acumen and organization skills
-Experience of KPI's and analytics
-High level of attention to detail as required in a technical environment
Based in Market Harborough we are a growing company supplying services UK wide.
Applications for our products are diverse and to many industries particularly aerospace, automotive electronics and engineering for use in production and quality control environments.
-This is a key role and an ideal opportunity for an ambitious, motivated individual with a genuine interest in the products and direction of the company, looking to develop a career.
-If you have the skills and qualities required and want to play a part in the growth of our organization, we look forward to hearing from you