|Job Ref:||204786043||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||Shropshire||City:||Shrewsbury||Address:||Post Code:||SY1||Salary:||£19000 - £21000/annum||Post Date:||14/10/2016 03:57|
2nd Line IT Support|
£19,000 - £21,000 per annum
The support desk covers the hours of 7am to 11pm 365 days a year however for the first 12 months you will be on a basic day time only rota whilst you are building knowledge
This is a fantastic opportunity to join a financially stable organisation based in Shrewsbury on a permanent basis. As 2nd Line Support, the role will include troubleshooting and providing recommendations on server / workstation / networking when required to ensure the software products are installed in a secure and optimal environment, and any issues with software are addressed.
- Organisational skills and the ability to prioritise work load
- Strong verbal communication skills - ability to discuss issues in both technical and non-technical terms
- Meticulous written skills
- A good degree of patience
- Strong problem solving skills
- Ability to work independently
- Excellent customer service skills
- Working within an IT Helpdesk
To be considered for this exciting opportunity you should have the confidence to work on your own initiative. Excellent verbal and written communication skills are essential along with a commitment to customer satisfaction. Strong IT skills are essential to be considered for this position, and ideally some exposure to Networking, SQL Server or similar platforms.
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