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Solutions Support Team Leader job in Hampshire

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Job Ref:  204787629
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Hampshire
City:  Hampshire
Salary:  £60000/annum
14/10/2016 03:57
Supervise a team of Solution Specialists responsible for the complex: design, deployment, and support of IT and communications solutions for external and internal customers. Covering: customer solutions, shared infrastructure and internal IT infrastructure and services.

(i) Management and Planning
* Ensure that overall performance of the team meets expectations
* Establish a Training and development framework
* Establish a Solutions Support Plan that continually develops the team and systems in line with business needs and industry best practice.
* Establish and develop an ITIL v3 based process framework covering internal functions and interfaces to other business functions.

(ii) Functional
* Supervise a team of Solutions Specialist responsible for providing:
o Pre-sales support.
o Design, build, test and deployment of shared infrastructure and complex services and solutions.
o Teir-3 technical support for: Internal IT, Shared Infrastructure and customer solutions.
* Provide functional support (as above) where required.
* Establish and manage a service catalogue for technical solutions and services.
* Provide the co-ordination point for managing the technical input for new bids, using internal, partner and 3rd party capabilities.
* Support Customer Services and Operational teams to develop, implement and enhance best practice technical support policies and processes.

Experience and Skills

(i) General
* Significant experience of managing design and technical support teams.
* Significant experience in designing complex integrated technology solutions.
* Broad knowledge of IT and communications services and technologies.
* Experience of developing technology and service plans. Including the production of white papers and business cases.
* Experience of implementing ITIL v3 based process frameworks.

(ii) Technical

Good technical knowledge of the following:
* End user device support and configuration: PC, Printer, Mobile.
* Microsoft Operating Systems
* Active Directory and Domain management
* Security Technologies: Access control, Threat Management, AV, Content Filtering, IPS, DDOS.
* Network Technologies: LAN/WLAN/WAN.
* Server Technologies: Microsoft Server, Virtualisation.
* Storage Technologies: SAN architecture, Backup.
* UC Technologies: IP voice, Collaboration.
In depth technical knowledge (including recognised industry or supplier certification) in at least one of the following:
* Network Technologies: LAN/WLAN/WAN. Preferably Cisco, Juniper, or Dell.
* Storage Technologies: SAN architecture. Preferably Dell EqualLogic or EMC
* Server Technologies: Infrastructure. Preferably Cisco, Dell or Fujitsu.
* Server Technologies: Virtualisation. VMware or Hyper-v
* Server Technologies: Operating Systems and Applications. Microsoft windows, Microsoft server
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