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Service Desk Analyst job in Cheltenham

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Job Ref:  204788935
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
County/State:  Gloucestershire
City:  Cheltenham
Post Code:  GL50
Salary:  £9 - £11/hour
14/10/2016 03:58
We are urgently looking for a Service Desk Analyst to join our Cheltenham based client. This is initially an 8 week contract, however may be extended longer term.

You will be required to provide responsive and high quality 1st Line Support to company employees at all levels, and support is given on hardware as well as a variety of business and shrink-wrapped applications. You will also be required to troubleshoot computer problems to determine the source and react quickly and effectively.

We are looking for an adaptable and experienced candidate who has proven IT support experience with a good technical background. You will have experience working in a 1st Line Support environment and have exposure to common, diverse or bespoke applications and hardware. There is an element of customer service to this role, so you must also be a good communicator. You will be expected to maintain a constant high standard of support and keep up to date with emerging technologies.

Primary Responsibilities

1st & 2nd Line support (phone, email and in person)
Documentation; procedures, configurations, training.
Maintaining an orderly and tidy working environment for all areas under the control of the IT Department.
Inventory management end user equipment
Maintenance of end user equipment builds and processes.

Desired Knowledge and Skillset

Windows 7 (Configuration & Support) - Expert
Microsoft Office 2010 - Good
Internet Explorer + other browsers - Good
Written and verbal communication skills - Good
Writing technical and procedural documentation - Good
Automation products, for example PC builds. - Good
Citrix XenApp v6.5 + - Basic
3+ years experience in configuring & setting up PC's/laptops/Thin Clients
3+ years experience in installing and general PC maintenance

Salary offered is £9-£11 per hour dependent on experience.

If you are interested in this opportunity, please contact Wavelength Recruitment.

Please note that Wavelength Recruitment are acting as a Recruitment Agent on this occasion
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