Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

IT Helpdesk Advisor job in Leeds

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  204790841
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Yorkshire
City:  Leeds
Post Code:  LS7
Salary:  £17000/annum
14/10/2016 03:58
Our client is one of the most recognised brands in the motor industry. They are recognised as a leading provider of data and insight to the automotive industry. Established in 1938, they are a primary source of vehicle information for the UK motor industry and motoring consumer.

They are seeking a member of the first line support team who will answer a variety of calls and e-mails from customers that are looking for help with their products. These include amongst others:
- Valuations queries
- HPI Check requests
- System issues
- Password problems
- Feedback
- Complaints

You will be expected to deal with this range of queries and more, efficiently and professionally using your extensive product knowledge and questioning skills. With more complex queries you will hand off the call to our 2nd line team providing them with all the necessary information for them to pick up and deal with the customer's issue.

Manage task and activities to ensure that customer calls, letters and e-mails are answered in a timely and professional manner
Maintain a high level of product and technical knowledge in order to deal with a variety of customer queries and issues
Accurately update appropriate systems
Proactively communicate potential system issues to the team and B2B Helpdesk Manager in order to quickly identify product failures
Where relevant, ensure that potential sales leads are passed to the correct team and followed up on
Make outbound calls or send e-mails as required, for example to gather more information or to update customers on progress
Support the smooth implementation of new products
Foster and develop strong internal relationships particularly with sales, support and the IT teams
First call resolution wherever possible
Appropriate escalation of 2nd line support issues to your colleagues

Qualifications & Experience:-
A track record of delivering high quality customer service and support in a customer focused environment
Experience of working in a technical support capacity
Used to working with processes and seeing things through to completion
Experience of the motor trade
Call centre experience

Good attention to detail and accurate in recording information
Good questioning skills and naturally inquisitive
Able to build rapport and communicate with a variety of people
Willing to learn and consistently improve
A desire to go the extra mile for customers and colleagues
Takes personal responsibility for resolving issues

If this would be of interest to you then please send me your CV and we will do the rest
Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software