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Service Desk Analyst job in Glasgow

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Job Ref:  204791094
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Glasgow
Post Code:  G3
14/10/2016 03:58
IT Service Desk Analyst

Fantastic opportunity for an experienced IT Service Desk Analyst to join a world leading professional services organisation based in Glasgow city centre.

You will provide a professional IT support service to the whole firm with end-to-end management of software and hardware incidents and service requests.

This is a shift based role running Saturday - Monday consisting of three 12.5 hour shifts from either 8am - 8pm or 8pm - 8am.


* Day-to-day user support and liaison with IT Service Desk in other offices to resolve issues
* Management/support of pool and permanent laptops
* Management/support of remote working
* Management of user administration
* Mobile device support, including BlackBerry, iPhone or Android devices
* Ensure backups are completed as scheduled
* Accurate ticket logging of all IT incidents and service requests whilst managing and owning individual ticket queue within the Service Management solution
* Train new users in the use of IT systems; provide ongoing training for existing users
* Manage end user administration such as joiners, leavers

Key Skills and Experience

* Significant previous IT experience
* Highly motivated; willing to continually update knowledge and skill sets
* Work in accordance to ITIL processes and procedures
* Microsoft Office & Outlook 2010 (intermediate to advanced)
* Microsoft Windows 7 Professional Workstation
* Microsoft
* Knowledge of Microsoft Windows 2008 Server, Active Directory, Exchange
* Knowledge of Autonomy Interwoven (WorkSite/FileSite) or similar
* Knowledge of RIM Blackberry 5 administration

Very competitive salary and shift allowance are on offer with the chance to work in a challenging, fast paced and rewarding environment.

IT Service Desk Analyst

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