|Job Ref:||204791235||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||Yorkshire||City:||Rotherham||Address:||Post Code:||S60||Salary:||£7.36/annum||Post Date:||14/10/2016 04:00|
Inbound 02 Retentions Adviser Part Time Evenings|
No weekend working involved
Start Date: 17th October 2016
Successful candidates will be required to work a 20 hour week. Fixed Shifts 5pm - 9pm Monday to Friday. 5 week part time, paid training course provided, Monday - Friday 5pm - 9pm.
Interaction Recruitment is the UK's fastest growing independent recruiter with offices Nationwide. We operate within the Commercial, Industrial, IT, HR, Engineering and Local Government sectors.
We have been given a fantastic opportunity for a team of experienced customer service advisers to work at the UK's largest contact centre. You will be working on behalf of one of the worlds largest telecommunications providers O2
As an inbound Retentions Advisor your role will involve taking calls from existing customers in line with the marketing activity for a variety of reasons.
Within the role of an Inbound Retentions Advisor you will be required to re- contract customers who want to upgrade or leave, deal with general questions and queries whilst also up-selling additional products and services.
The main queries that you will have to deal with will be from customers with mobile technology requiring general or in-depth information. Customers are very diverse and accounts will vary dependant on spend and tenure and may be at the point where they want to disconnect.
The department you will be working on has client and individual targets that are set around quality/compliance, resign conversation, sales of accessories and insurance, call handling time, productivity and attendance.
Skills needed for this role
- A good communicator.
- Have the ability to challenge customers.
- Have persuasion skills
- Able to objection handle.
- Able to work as part of a team.
- Friendly, polite and helpful.
- Confident and tactful
- Bubbly and Energetic personality.
- Reliable and responsible.
On sites benefits
Subsidised canteen, gym, discount shop, free parking!
What you will receive
Full training course covering systems and product knowledge
- Structures support and care from your Team leader
- Opportunities to earn bonuses and win excellent prizes through an incentive scheme
- Opportunities to grow and develop in an established company