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Supervisor - Service Desk - ITIL - Microsoft job in Edmonton

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Job Ref:  7395c39f
Employer:  Direct Solutions - Canada
Country:  Canada
County/State:  Alberta
City:  Edmonton
14/10/2016 23:13
Job Description:

This position is based in the North Okanagan Region of B.C. and therefore requires relocation to the area. Our client offers a competitive compensation and benefits package, along with a company-wide profit sharing plan that recognizes individual and team contributions. If You...Are an experienced Service Desk Team Leader or Supervisor with a proven track record in leading an enterprise level service desk team ensuring consistent delivery of great service and efficient management of incoming workflowAre naturally curious, passionate and innovative about driving change and continually seeking out opportunities to improve service delivery through automation and self-service and have experience implementing big changes to the service deskHave a solid understanding of incident management, problem management and change management (ITSM processes)Are proficient in supporting all aspects of technology including hardware, software and networkingAre an outdoor enthusiast interested in living in a beautiful region offering year-round activities (skiing, hiking, golfing, water sports, wineries), but with easy access to Vancouver, whenever you have the desire for the hustle and bustle of a bigger city....This role might be for you! As the ideal candidate, you are unquestionably a hands-on leader who enjoys spending time with your team, providing the necessary day-to-day coaching and removal of barriers, and don't hesitate to offer a helping hand, working on the service desk, if the need arises. You truly believe in coaching your team to view each service desk call as an opportunity to better understand how the incident is impacting the end user and how you can consistently provide exceptional service. You...Are legally authorized to work in Canada Have 5 years' experience, in a senior help desk role, in an enterprise environment with complex technologiesHave 3 years' experience performance managing and coaching a team of up to 7 peopleAre experienced with Microsoft Office, Office 365, active directory, SCCM, hardware troubleshooting and ITIL-based service management processes and solutionsAre able to work shifts beginning at 5:00 am or ending at 6:00 pm, as part of regular rotation, in addition to working the occasional Saturday and participating in on-call after hour support rotationHave a degree, diploma or certificate in computer science or equivalent combination of education, training and experience Our client is a privately owned Canadian company who has been in business 60 years. Offering a challenging, dynamic work environment with long-term vision, they are 5000 team members strong and fully committed to exceeding customer expectations through exceptional service, the best technical skills and quality of products. Submit your resume today through this site or our website at NA. Make sure to also connect with Miriam Sherris on Linkedin and LIKE us on Facebook.

Company Description:

The will to win, the desire to succeed, the urge to reach your full potential... these are the keys that will unlock the door to personal excellence. - Confucius

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Our client is a leading manufacturer and distributor of high-end tile, stone and plumbing. As a company they are continually inspired to embrace new ideas, to explore the relationship of tile, stone and plumbing in imaginative and unexpected ways. With 17 showrooms, including an international presence, this Armoury District showroom presents an exceptional opportunity for a creative and ambitious Senior Sales Associate who appreciates the importance of meeting and exceeding sales targets through exceptional service that continually drives business growth.

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