|Job Ref:||7e07f345||Employer:||Direct Solutions - Canada||Country:||Canada||County/State:||Ontario||City:||Toronto||Address:||Post Date:||14/10/2016 23:13|
Primary Function The Account Manager identifies opportunities through key customer contacts and industry information. He/She locates sources for sale of company products and services, prepares documentation for prospective current customers, and ensures it is communicated appropriately. Responsibilities Customer and Account Activity Build and maintain favorable client relationships Ensure customer needs or enquiries are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized\\ Portfolio Growth and Retention Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives Support the planning, development and implementation of sales strategies to complete negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings Assemble and present information for service and fixed priced repair offerings Identify and pursue potential customers to drive and support strategic growth objectives Analyze customer needs and secure desirable business through application of company products and services Work with owner and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologies Process Management and Administration Create sales proposals and prepare estimates for the sale of company products and services Assure full utilization of systems and follow best demonstrated practices (BDP) Prepare and maintain required customer information and files in accordance with established procedures Work in cooperation with Contract Control on sales contract agreements Accounts receivable management for assigned accounts Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures Knowledge Post Secondary - preferably in Business or Engineering 3 - 5 years in elevator industry is preferred but related experience, or a similar industry which includes the sales and servicing of capital equipment will be considered Critical Skills Proficient in MS Office Communication: Communicate clearly and articulately both in writing and verbally Customer Service: Demonstrate costumer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers' acceptance Persuasion: Motivate customers to act or react in a manner to support business growth Presentation: Ability to present materials clearly and engage audience; is confident speaking in groups Problem Solving: ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements Teamwork: Ability to interact with all levels and be an integral part of the operation
With U.S. headquarters in Morristown, New Jersey, and Canadian headquarters in Toronto, Ontario, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America.
Founded in 1874 in Lucerne, Switzerland, by precision engineer Robert Schindler, it is a closely held company and is listed on the Swiss stock exchange. Mr. Alfred N. Schindler is chairman of the Board of Directors.
Schindler manufactures, installs, maintains and modernizes mobility solutions for almost every type of building requirement worldwide. The company specializes in latest-technology engineering, as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability.
Schindler products can be found in many well-known buildings throughout North America, including office buildings, airports, shopping centers/retail establishments and specialty buildings.