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Member Services Specialists job in Winnipeg

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Job Ref:  9e5d74f21
Employer:  Direct Solutions - Canada
Country:  Canada
City:  Winnipeg
14/10/2016 23:20
Job Description:

ABOUT OUR COMPANY 24-7 Intouch is one of the most innovative and fastest growing outsourcing companies in the world. With over 16 years of experience and facilities around the globe, we're obsessed with providing remarkable contact center solutions to the world's most innovative brands. HIGHLIGHT OF POSITION: Work with Top Canadian Telecommunication CompanyComfortable Upbeat Office EnvironmentMedical Dental and Vision BenefitsGrowth OpportunitiesPaid Training ____________________________________________________________________ Three magic words: COOL. FUN. JOB. Hey! Are you crazy about entertainment? Does talking about movies and TV shows warm your heart like a large cheese pizza? Do you LOVE providing top-notch customer service and member care? If you answered "Yes" then we've got a job for YOU! 24-7 Intouch Contact Centers is one of the industry's fastest growing companies and we are looking for a few good people. We have some Member Services Specialist openings for a new media/broadcasting client in the entertainment space and we're looking for folks with the right kind of passion. Read this stuff below, then apply! Go on! RESPONSIBILITIES: Provide exceptional customer service - responding to all Inbound callsMust have Service Desk/Help Desk experience, or equivalent technical knowledgeProficient in Outlook, Excel, Word, Internet Explorer, Chrome, Firefox and SafariExcellent hardware and software troubleshooting skillsDemonstrate a high level of customer relationship skills to include professional telephone etiquetteThe ability to effectively communicate with all levels of technology usersStrong writing and verbal skillsBe an active listener who can show empathy and patience in a non-scripted environmentCommunicate information to a variety of non-technical and technical customersResolve customer inquiriesWork in a fast paced, high volume, changing environmentLearn and strives to gain new knowledge about product and service changes CRITICAL SKILLS: High School Diploma requiredCollege/University degree in Media considered an assetStellar attendance and punctuality are a mustMinimum 1-year customer service experience preferredMinimum 1 - 2 years of experience in a call center environmentDesktop PC hardware technical knowledgeMicrosoft Office suite functionality and troubleshooting abilityNetwork / VPN / Internet connectivity skillsStrong oral/written communication skillsMust be results orientedMotivated to be a consistent performer BENEFITS: Competitive Salary - Premium Bilingual Bonus, plus Health/Medical, Dental and Vision BenefitsTERM OF CONTRACT: Full-time, Part-time (some shifts may depend of availability)

Company Description:

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