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Technical Support Agent job in Maidstone

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Job Ref:  204792776
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Kent
City:  Maidstone
Post Code:  ME15
Salary:  £20000 - £23000/annum
15/10/2016 03:36
Continuing on their meteoric rise since last year, my client, a leading business to business Telecoms provider is looking to further enhance their already impressive line-up of talent in the Technical department.

Are you passionate about providing high quality Telecoms support? Would you be keen to join a growing company that will support and invest in your career development, offering you great prospects for your future?

We are seeking a fully committed 1st/2nd line Technical Support Technician to join our existing friendly, passionate team.

Key Responsibilities:
Identifying and solving internal technical faults
Escalation point of contact for customers.
2nd line remote support for technical queries and issues.
Provide support to customers via telephone and email.
Diagnose customers' problems with their broadband faults.
Router set up and configuration, and general email and internet issues
Answer customer queries and keep them up to date at all times
Logging, resolving and closing tickets
Monitoring of the service network and then report and track faults through our wholesale supplier's portals such as BT Openreach
Excellent written and verbal communication skills.

Experience of working in a customer support / help desk role within telecommunications services.
Troubleshooting and problem solving of the service network infrastructure.
Experience with setting up broadband routers, WI-FI devices and resolving intermittent and slow speed issues.
Knowledge of Telecommunications, ISP, Broadband and IP technologies and IT.

My client is looking to make immediate hires so APPLY NOW if you believe this job is for you
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