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Application Support Analyst job in Kent

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Job Ref:  204799548
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Kent
City:  Kent
Post Code:  TN23
Salary:  £35000/annum Plus Benefits
15/10/2016 03:37
Application Support Consultant / Analyst required by highly buoyant and every expanding financial services organisation based in South Kent
In this role you will be responsible for the day-to-day support of a range of Group infrastructure applications including Security applications (Websense, IPS, Tripwire, Safend), Business applications (Qfiniti, Speech Analytics), Monitoring and Inventory applications (SolarWinds, LANDesk) and Messaging and Collaboration applications (Email, Office 365, Video Conferencing).

Key Responsibilities:

* Provide 2nd & 3rd line application and infrastructure support
* Problem management
* Service improvement
* Patch management
* Technical innovation
* Performance monitoring
* Project support & delivery
* Assist in the development of the project plan by reviewing tasks, timescales, resource requirements, dependencies, risks and issues
* Risk management
* Documentation and knowledge sharing
* Asset and configuration management

Key Requirements

* Customer focus - a well-developed individual with a professional, consistent positive attitude towards the customer. Acts on behalf of the customer to resolve IT issues efficiently
* Has a good technical and functional understanding of a range of security, business, monitoring, inventory, messaging and collaboration applications. Is considered a subject matter expert in at least 1 product technology area (e.g. networking, servers, voice systems)
* Good service partner management skills
* Methodical approach to problem solving, works through a problem in a controlled, logical manner using a consistent approach enabling an efficient resolution to both simple and complex problems
* Good communication skills - able to relay key messages to a wide range of people

For a full consultation on this role please email your CV to Rebecca or call on (Apply online only)
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