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Software Support Technician job in Bristol

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Job Ref:  204799087
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Bristol
Salary:  £22000 - £32000/annum
15/10/2016 03:37
Software Support Technician

My client are a leading accounting and management information system provider in Bristol and are looking to hire a software support technician specializing in Pegasus Opera, Greentree ERP and Kamarin EPOS systems.

The primary focus of individuals within the support team is to solve customer queries and problems in a quick and helpful manner to ensure that customers are getting the most out of their accounting and ERP systems.

Responsibilities include but are not limited to.

- 1st and 2nd line technical support
- Remote and onsite configuration, installation and upgrade of customer systems.
- Remote and onsite customer training
- Liaison with 3rd party suppliers for problem solving.
- Logging and responding to calls using the helpdesk software.

Essential skills and experience.

- Experience in supporting Accounting / ERP Software in a helpdesk environment including Kamarin EPOS, Pegasus Opera, Greentree, Sage 50/200, Access, Exchequer, SAP B1, Microsoft Dynamics etc.
- Experience in using and troubleshooting IT equipment.
- Knowledge of double-entry bookkeeping & payroll
- Experience with Microsoft Office Suite.
- Full driving licence

Benefits include.

- Auto enrolment pension scheme.
- Tax free child care vouchers
- Tax free cycle to work bicycle scheme
- 23 days holiday plus bank holidays, increasing with long service.

Please apply below if you feel you meet them above requirements and would like to find out more.

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