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IT Support Technician job in Stevenage

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Job Ref:  204798680
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Hertfordshire
City:  Stevenage
Post Code:  SG1
Salary:  £23000/annum
15/10/2016 03:39
We are currently looking for an IT Support Technician to join our clients IT Department providing support to over 150 staff on multiple sites.

Your role as an IT Support Technician will see you working alongside the other 3 members of the IT Support team covering in-house systems as well as Microsoft Office and Windows software.

Your day to day duties will include.

Attempting to resolve issues over the phone. Escalating to 2nd / 3rd line when appropriate
Diagnosing and resolving technical issues on site
Undertaking small- to medium-sized IT projects as instructed by the IT manager
Providing desktop, laptop, phone and mobile support
Supporting and maintaining Desktops and laptops
Setting up and configuring new laptops and desktops
Installing authorised software to laptops and desktops
Fault finding to laptops and desktops
Completing internal user moves including phones
Patching of desktops and phones
Setting up and configuring new starter accounts and equipment
Creating purchase requisitions for IT hardware/software
Setting up new users and disabling expired accounts in accordance with HR requirements
Responsibility for the handling of new tickets raised via the ticketing system
Basic knowledge/support of Windows based network servers.

Excellent communication skills and telephone manner
1+ Year in a Technical support role

Experience with Active Directory
Experience with Office 365 Administration
Strong knowledge of Microsoft Office Suites

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in
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