|Job Ref:||204798318||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||London||City:||Central London||Address:||Salary:||£30000 - £45000/annum Pension||Post Date:||15/10/2016 03:39|
This is a night shift role. Wanstor's service desk is operational 24x7 and this requires us to seek out night shift engineers that are reliable, resourceful, proactive and able to use their initiative.|
A as Night Technical Consultant, your role includes taking ownership of and managing all requests that come in after hours, whilst ensuring a consistently high level of customer service at all times.
As a Technical Consultant, you will be required to maintain an up-to-date knowledge of the IT industry and the skills necessary to offer consultancy to Wanstor's clients. It is expected that you will over time attain Microsoft Server qualifications, and develop your skills in other areas such as VMWare
Your performance as a Night Technical Consultant will be based on a number of criteria. These include the following:
The ability to work with other members of staff.
Customer satisfaction surveys undertaken routinely by Wanstor.
Adherence to Wanstor's standard procedures as they apply to your role, and in particular:
Logging service desk calls.
Recording your work.
Creating appropriate documentation.
Some Typical Activities
Exchange 2010/2013 management.
Supporting and developing MS Office 2003/2007/2010 use within load balanced remote desktop farms.
User management through Active Directory, Microsoft Exchange (creating and managing groups).
Configuring and troubleshooting network connections in a LAN, WAN or in a DSL environment.
Configuring Email in an MS Outlook/Exchange, including setting up a variety of client devices (laptops, tablets,
Monitoring and maintaining scheduled backups in VMware and Windows networks, using these back-ups for
test and live restores.
Monitoring our customer infrastructure using the company's monitoring tools.
Maintaining good customer relations, including visiting sites within the greater London area.
Office 365 integration.
Managing assets and inventories through software tools.
Migrating customers sites and users to new infrastructures.
Producing appropriate documentation for deployments and other changes