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ICT Support Officer job in Welwyn Garden City

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Job Ref:  204796908
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Hertfordshire
City:  Welwyn Garden City
Post Code:  AL7
Salary:  £16000 - £19000/annum
15/10/2016 03:41
This is a fantastic opportunity for a bright, pro-active and articulate individual to make a difference in a small, dedicated ICT Team. You will be working for a well renowned STEM charity, delivering over 40,000 experiences to young people every year. The Engineering Development Trust (EDT) has been constantly growing for over 30 years and this is a great opportunity to grow and improve your support skills with them.

You will have the opportunity to help out in support, contributing to the successful running of the service desk ensuring EDT's employees have the ICT tools and necessary guidance to do their roles as effectively as possible.

The role will be mainly phone and email based, so the successful candidate must feel comfortable providing remote support and delivering excellent customer service. They will be supporting internal staff members located across regional offices in England and Scotland along with home workers.

Principle Responsibilities

Respond efficiently to calls and emails from staff with regular attention to the ICT ticket system
Provide 1st line support to users and trouble-shoot any problems encountered
Monitor, log and communicate scheduled system downtime / upgrades
Maintain other services including: Office 365 users, Sharepoint sites, Exchange accounts
Provide additional support on our recently launched Dynamics CRM system
Participate in other areas of ICT under the direction of the support manager
Knowledge, Skills and Experience

Excellent written and verbal communication skills
Attention to detail
Keen interest in IT
Experience of MS Windows, MS office and Office 365 online
Experience of using Drupal CMS would be an advantage
Good team player
Ability to work on own initiative
PHP & Java coding knowledge is not essential but would be an advantage
Job Summary

This vacancy is available on a Full-Time basis
It may require ad hoc and infrequent visits to our regional offices
Working hours are 9am - 5pm (30-minute lunch break)
37 1/2 Hours a week

Please ensure any applications to this job include your CV with a covering letter.

Applications must be received by 5pm on 26th October with interviews taking place from 8th November
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