|Job Ref:||204793220||Employer:||cv-library.co.uk||Job Type:||Contract||Country:||United Kingdom||County/State:||London||City:||Spitalfields||Address:||Salary:||£175 - £200/day||Post Date:||15/10/2016 03:41|
Service Support Manager|
Currently recruiting a Service Support Manager to work on behalf of a large IT Services organisation based in London. You will provide a critical support function for the Service Delivery team both externally and internally by assisting a number of Service Delivery Managers in providing an excellent Customer experience and consistent focus to provide a consistent support mechanism for all Customer contracts. You will drive Customer service SLA achievement and Customer satisfaction by maintaining accurate Customer data on action trackers, risk logs, SIP (Service Improvement) trackers, contract trackers and other Customer documents and on a daily basis will coordinate Customer BAU issues. The Service Support Manager creates and issues important Customer Governance documents such as Service Review minutes and agendas and produces monthly, quarterly and annual Customer report data and analysis in a timely manner to enable the Service Delivery Manager to present this data to the Customer.
Success in this role will be demonstrated through being a positive and pro-active team player in the Service Delivery Team. The role requires great coordination/organisation skills and the ability to interrogate data.
Ideal candidates for this role will have strong MS Office skills, particularly Excel, as reporting is a large part of the role. There will be a requirement to be customer facing so customer facing experience and customer service skills are a must. This role would be ideal for somebody who has knowledge of Managed Services methodologies such as working within or aligning to an ITIL environment