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IT Service Delivery Manager job in North West England

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Job Ref:  204793040
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  North West England
15/10/2016 03:41
IT Service Delivery Manager

Permanent, North West

Competitive Salary

An exciting opportunity for an experienced IT Service Delivery Manager to report to the Head of IT, with strong influencing skills and be responsible for all IT Services:

* Service Design, Service Level Management, Service Operation, Infrastructure Management, Security and manage Software as a Service Products

As the successful IT Service Delivery Manager you will have wide-ranging technical skills to develop technical strategies with Group and Local teams and effect technical discussions. Have experience of defining and delivering IT Infrastructure Strategies and have ITIL deployment experience in a non-ITIL organisation

* Collaborative management style, success is the whole of IT succeeding, not just Service Delivery
* Evidenced people management and leadership skills, with an ability to manage and work with experienced and capable team members
* Ability to see the bigger picture
* Very organised with responsibility for coordinating input from across peer group
* Ability to deliver strong messages in a way that doesn't alienate stakeholders
* Deliver a first class service, that is responsive and provides visibility of performance to all key stakeholders
* Develop and manage to agreed Service Levels, reporting into the Board
* Manage the take on processes using our SAAS products
* Develop and maintain a security strategy, and create a programme to deliver improvements and monitor exposure
* Together with the Programme Manager, agree the release strategy and timescales to support the overall IT Portfolio and ongoing IT infrastructure maintenance
* Manage improvements to the service without increasing costs
* Manage the budget for Service Delivery
* Manage a team of 6 including DBA's, Helpdesk and Infrastructure teams

ASC Connections is a leading recruitment business specialising within areas of both technical and business services. We operate as an employment business or an employment agency for all temporary and permanent roles respectively. For an extensive range of job opportunities please visit our website at (url removed)
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